If you are a homeowner looking to register your product, the warranty registration card is located on the last page of the installation manual or you can download it here.
If you are a homeowner looking to initiate a warranty claim, please contact the dealer who installed the unit or any other authorized Water Tender dealer. For a list of authorized dealers, please visit our dealer locator.
If you are a dealer looking to initiate a warranty claim, please contact your assigned sales representative or call us at 410-796-7705.
It is hard to give an estimated wait time when it comes to returns & warranties as the solution often depends on the nature of the issue encountered. Valves under warranty that have failed and are repairable will be repaired at no cost. In some cases valves will be sent to a third party supplier for repair, which will add additional wait time. Once repaired, the valve will be returned to the customer.
Tanks that are defective and under warranty are returned to the supplier, once a credit has been received, a credit will be issued to the dealer. Units deemed to have a manufacturer's defect will be credited or replaced.
Click the image to download our Water Tender Warranty informational sheet.