Frequently Asked Questions
Yes. All Water Tender resin tanks come in almond color and all brine tanks are white. If your tank is blue or black, or it has a different control valve, this means that you have a custom unit specifically designed for your application or for the dealer who installed your water treatment equipment.
To reset a demand regeneration or metered Clack valve, press and hold the NEXT and REGEN button simultaneously for 3 seconds.
To reset a time clock Clack valve, take the cover off, power up the valve and unplug it from the board (not the wall). Plug it back in after 10 seconds.
You can set a time clock Clack valve for immediate regeneration by pressing and holding the UP and DOWN buttons simultaneously for 4 seconds. The valve motor will start.
You can set a demand regeneration or metered Clack valve for immediate regeneration by pressing and holding the REGEN button for 3 seconds. The valve motor will start.
You can set a time clock Clack valve to regenerate "tonight" by pressing the UP and DOWN buttons simultaneously. The arrow will point to Regen.
You can set a demand regeneration or metered Clack valve to regenerate at the preset time by pressing the REGEN button when the regeneration time option is set to NORMAL. The words REGEN TODAY will flash on the display.
So your customer has poor quality water coming out of their well or city pipe line and you have to recommend multiple units but you're not sure which one should be installed first, below is an image with the recommended sequence of water treatment equipment. Click here to download a printable file that includes brands of all water treatment products offered by Milby Company.
Special water conditions may warrant deviation from above. Methane & Radon systems can be first or last depending on the water chemistry. Please consult factory.
If you are a homeowner looking to register your product, the warranty registration card is located on the last page of the installation manual or you can download it here.
If you are a homeowner looking to initiate a warranty claim, please contact the dealer who installed the unit or any other authorized Water Tender dealer. For a list of authorized dealers, please visit our dealer locator.
If you are a dealer looking to initiate a warranty claim, please contact your assigned sales representative or call us at 410-796-7705. Visit our warranty page for additional information.
Depending on your water's pH level your neutralizer may be using calcite, ns-mix, neu-cor or ph++ to neutralize water. This media will diminish in volume over time as it raises the pH of the water supply and must be replenished every 3 to 6 months. Also, after many years of service the mineral in the lower part of the tank becomes less effective and it may be advisable to rebed the entire tank to increase the potency of the mineral.
The salt in your brine tank will eventually be dissolved entirely in water used to regenerate the resin in your softener. Salt must be added whenever the water level in the brine tank is higher than the salt level as the brine tank is designed to be filled to the top.
An 18" x 33" brine tank can hold 300 lbs. of salt.
An 18" x 40" brine tank can hold 400 lbs. of salt.
A cabinet style water softener can hold 250 lbs. of salt.
Model numbers are located on the box and tank labels. Older systems may not have the complete model number on the tank. If you are unsure of the model number of your tank, please contact the dealer who installed it, or any other authorized Water Tender dealer.
If your water has a hardness of 3.5+ gpg, you need a water softener. Hard water is the result of calcium, magnesium and other minerals dissolved in the water. Hardness can leave deposits on dishes and clothing, scale in water heaters and soap in sinks and bathtubs. Clothes can look gray/unclean, and hair and skin can become dry.
Water Tender softening systems consist of a resin tank and a brine tank. The resin tank is full of tiny cation resin beads. As water flows through the tank and past the beads, the sodium ions found in the resin swap places with the calcium and magnesium ions found in the hard water. After a while and depending on the level of hardness of your water, all of the sodium in the beads is replaced with calcium and magnesium and the unit can no longer soften the water. This is why you load up your brine tank with salt. The water softener "regenerates" the hardness removing capability of the resin beads by soaking them in a salty solution drawn from the brine tank. After regenerating, the water softener flushes the remaining brine, which now includes calcium and magnesium, down the drain.